Privacy policy

Privacy Policy

The Hellenic Tzilalis Group of companies is committed to safeguarding the privacy of our group companies’ website visitors. Therefore, this policy sets out how we treat the set of personal information and data related to the individual visitors of our group companies’ websites. This policy is in accordance and compliance with the requirements of the Data Protection regulation 679/2016/EU, which comes into effect as of the 25th of May 2018. The content of this policy applies to all visitors of our group companies’ websites that are located within the member states and associated countries of the European Union (EU), regardless of their status (general visitor or customer of the Hellenic Tzilalis Group of companies).

In compliance with the requirements of the Data Protection regulation 679/2016/EU, the Hellenic Tzilalis Group of companies had appointed a Data Protection Officer (DPO). This DPO has a direct connection to the top-level management of the Hellenic Tzilalis Group of companies and remains independent within the corporate structure of the group of companies. The DPO can be contacted by electronic mail services at this address apanayiotou@hte.com.cy.

(1) What information is collected from the website visitors?

The Hellenic Tzilalis Group of companies collects and processes personal data related to individual visitors of our group companies’ websites and fills in the role of the Data Controller for this specific set of information. Personal data collected by third parties that remain legally and economically independent from the Hellenic Tzilalis Group of companies do not fall within the scope of this definition. Please refer to point (2) on cookies for further information. During the course of your visit to our group companies’ websites, the following types of personal data is collected:

  1. Due to the use of cookies on our group companies’ websites, the Hellenic Tzilalis Group of companies may obtain information about a website visitor’s computer and about a website visitor’s number of visits to and use of our group companies’ websites. This includes information on the website visitor’s IP address (Internet Protocol), geographical location, internet access services provider, browser type, referral source, length of visit and number of page views.
  2. In the course of using the contact form provided in the ”Contact us”-section, the Hellenic Tzilalis Group of companies obtains personal information relating to an individual website visitor.
  3. For the purpose of subscribing to our website services, email notifications and/or newsletters the Hellenic Tzilalis Group of companies may obtain personal information and data related to the individual website visitor.
  4. Any other information that a website visitor chooses to send to us.
  5. Finally, telephone calls may be recorded for training and monitoring purposes.

(2) Cookies

The Hellenic Tzilalis Group of companies may use cookies on their group companies’ websites. A cookie is a text file (.txt format) sent by a web server to a web browser client), which is stored by the browser on the website visitor’s computer on the local hard drive in the relevant program folder of the web browser application used for the visit of the website. The text file (cookie) is then read out and a data query stream is sent back to the server each time the browser requests to open a page from the server that hosts a website of one or more companies of the Hellenic Tzilalis Group of companies. This enables the web server to identify an individual website visitor and track the web browser used by the website visitor accordingly.

The web server, which hosts the websites of one or more company of the Hellenic Tzilalis Group of companies may send such a cookie file to a website visitor’s computer during the visit of our group company’s website, which may be stored on by your browser on your computer’s hard drive. The Hellenic Tzilalis Group of companies may use the information obtained from the cookie file for the purpose of administration of our group companies’ websites and for the purpose to improve the usability of that website.

Most browsers allow website visitors to refuse the acceptance of cookie files. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites.

The Google Corporation offers tools for the commercial advertising and promotion of goods and services on websites, which are Google AdWords and Google AdSense. Both use a so-called Double-Dart-Cookie file. It is the same type of text file as described above in here. In case a website visitor deactivates the acceptance of cookies in the web browser used for the visit of a website, the advertising tools of the Google Corporation may appear dysfunctional on that website. The Google Corporation fills in the role of the Data Controller for all personal data collected by the services and website tools provided by the Google Corporation during your visit of the group companies’ websites of the Hellenic Tzilalis Group of companies. This paragraph applies mutatis mutandis to any other external, legally and economically independent third-party provider of electronic commercial advertising and promotion services.

The Hellenic Tzilalis Group of companies may use Google Analytics or another analytics tool to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on website visitors’ computers as described above. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here (http://www.google.com/privacypolicy.html).

(3) Using and processing of your personal data

Personal data submitted on this website will be used and processed for the purposes specified in this privacy policy or in relevant parts of this website.

We may use your personal information to:

  1. administrate the websites of one or more companies of the Hellenic Tzilalis Group of companies and for internal statistical purpose.
  2. improve the browsing experience for the visitors of our group companies’ websites by personalising our group companies’ websites.
  3. enable the use of the services available on our group companies’ websites.
  4. send out general (non-marketing) commercial communications to individuals that have submitted their personal data in the course of their visit on our group companies’ websites.
  5. send out email notifications and / or newsletters to individuals that have submitted their personal data accordingly in the course of their visit on our group companies’ websites, under the condition that the person to which the submitted personal data is related had specifically requested this service and submitted a trackable explicit consent to this.
  6. process the cancellation of services and the unsubscription for newsletters or other commercial and non-commercial notifications in accordance with the written request of the individual, to which the personal data is related. A written request can be sent to the Data Protection Officer by electronic mail services to apanayiotou@hte.com.cy.
  7. process enquiries and complaints made by an individual to which the personal data collected and stored during the course of a visit on our group companies’ websites is related.
  8. OTHER USES: The Hellenic Tzilalis Group of companies does not disclose any personal information related to visitors of our group companies’ websites to any third parties for the purpose of direct marketing, unless the person to which this personal data is related gives his/her explicit and trackable consent to this action.

(4) Other disclosures

The Hellenic Tzilalis Group of companies does not disclose the personal data related to an individual visitor of the group companies’ websites to any party within our group of companies without the explicit consent of the individual person, to which the personal data is related.

Except as provided in this privacy policy, The Hellenic Tzilalis Group of companies does not disclose the personal data related to an individual visitor of the group companies’ websites to any third party without the explicit consent of the individual person, to which the personal data is related.

Notwithstanding the above, a disclosure of personal data related to individual visitors of our group companies’ websites to third parties is permitted only in cases where the disclosure concerns matters of national and/or international security, the prevention or investigation of criminal activities, law enforcements, where a public interest is given, a juridical proceeding against the person, to which the personal data is related is pending or had been initiated or completed before and/or the personal security of the individual to which the personal data is related.

(5) Security of your personal data

The Hellenic Tzilalis Group of companies is taking the responsibility for the use of reasonable technical and organisational precautions to prevent the loss, misuse or alteration of any personal information or data related to the individual visitors of our group companies’ websites.

(6) Policy amendments

We may update this privacy policy if requirements defined by the applicable legislation change. This is done by posting a new version on the websites of our group companies. We advise visitors of the websites of our group companies to check this page occasionally to ensure you are aware of any changes.

(7) Rights to your individual and personal data / information

Upon submission of a written request by electronic mail services to the appointed Data Protection Officer (DPO) at the Hellenic Tzilalis Group of companies apanayiotou@hte.com.cy, you as an individual visitor of our group companies’ websites remain the rights to:

  1. request a review of your personal data and information which was obtained and stored during your website visit and check the accuracy of these information at any time.
  2. request a rectification and change being made to your personal data and information, which was obtained in the course of your website visit.
  3. request information on the purpose for which your personal data that was obtained during your website visit, is used.
  4. request to have your personal data, which was obtained during your website visit, deleted partly or completely.
  5. effect a restriction on the purpose for the use of your personal data, which was obtained during your website visit.
  6. withdraw at any time your previously submitted and trackable explicit consent for the collection and use of your personal data and information related to you as an individual website visitor.
  7. the transfer of your personal data to another Data Controller nominated by you.

(8) Third party websites

The website may contain links to other websites. The Hellenic Tzilalis Group of companies is not responsible in any way for the privacy policies, content or practices of third party websites.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please contact the appointed Data Protection Officer at apanayiotou@hte.com.cy.